Your Business will Not See Profits from Omni-Channel this Year
The giants of retail took a huge bite out of 2013 sales. What did Apple, Walmart, Amazon, Macy’s, and Target get right? Omni-channel retailing…. they did it big and did it well to far surpass other retailers last year. Omni-channel retailing is the new multi-channel retailing that concentrates on a seamless customer experience through all available shopping channels, be it mobile device, brick and mortar, computer, tv, etc.